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Sometimes the most interesting part of a newspaper is the Letters to the Editors section. BBC News has collected the views of some ordinary Indians (or extra-ordinary now that their views are public) on how they would lead the country here. I love these surveys because they offer insight into what people are thinking.

Of course, most of the insights are fairly predictable (provide electricity, education etc), but some stand out in originality. I was drawn to what Chandra Deep Yerra, a customer service agent, had to say:

"There are a lot of things I could do if I were the prime minister even for a single day. Instead of assigning ministries to my own party members, I would see who had performed well in that position in the previous term and hand it over to that person.

I would start a new division which would continuously monitor my ministers and other members and score them at the end of every week or month. This division would also educate the ministers on where they went wrong and where they could improve. "

It's no coincidence that Chandra is in customer service. And after all, isn't that what we need more from our government: service? Imagine the ramifications of outsourcing public-facing functions to BPOs in India. It's already being done by some Indian about doing that in the motherland?



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